GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 5 february 2026

This document constitutes the General Terms and Conditions of Sale governing the relationship between:

The company GREAT PONTON LIMITED, a company incorporated under Irish law (Private Company Limited by Shares), whose registered office is located at 151 Thomas Street, The Liberties, Dublin 8, D08 PY5E, Ireland, registered with the Companies Registration Office of Ireland under number 644795,

Operator of the e-commerce platform https://resumedone.co,

Hereinafter referred to as the “Company”,

On the one hand,

And:

Any natural person who has previously accepted the General Terms and Conditions of Use of the Resumedone platform (available on the platform under the section dedicated to the “T&Cs”) and who wishes to benefit from the paid services offered on said platform,

Hereinafter referred to as the “Subscribed Member”,

On the other hand.

For the purposes of these General Terms and Conditions of Sale, the Company and the Member shall be collectively referred to as the “Parties” and individually as a “Party”.

The Member certifies that they have reached the legal age and have full legal capacity, or failing that, that they have obtained the authorization of a holder of parental authority, a legal guardian, or a curator, to access the Resumedone platform and to place any order thereon.

These General Terms and Conditions of Sale (hereinafter the “GTCs”) are structured as follows:

Presentation of the Services

Article 1 – Definitions

Article 2 – Scope and Acceptance of the General Terms and Conditions of Sale

Article 3 – General Presentation of the Platform and the Services

Article 4 – Access to the Platform and the Services

Article 5 – Pricing of the Services (access via Subscription Plan)

Article 6 – Subscription to a Subscription Plan (registration and validation of the order)

Article 7 – Payment

Article 8 – Right of Withdrawal – Immediate Access to the Services

Article 9 – Right of Termination

Article 10 – Dissatisfaction and Refund

Article 11 – Commitments and Responsibilities of the Members

Article 12 – Liability of the Company

Article 13 – Suspension and Termination

Article 14 – Protection of Personal Data and Cookies

Article 15 – Intellectual Property

Article 16 – Special Conditions of Use and/or Sale

Article 17 – Miscellaneous Provisions

Article 18 – Contact and Support

Article 19 – Applicable Law and Dispute Resolution

PRESENTATION OF THE SERVICES

The Company offers, through its platform, a set of services related to the creation, optimization, and formatting of CVs and associated documents, including in particular:

A CV Creation Tool enabling the design of a CV based on information provided by the Member, with assistance from an Artificial Intelligence System;
The possibility to test the CV Creation Tool free of charge and to download the generated CV in TXT format, without any subscription plan and without payment;
Premium features accessible via a Subscription Plan, including in particular: downloading CVs in PDF and DOCX formats according to the templates and layouts offered by the Platform, a cover letter writing assistant, a photo retouching feature (profile photo intended to be integrated into the CV), unlimited exports, and advanced layout, duplication, and CV management functionalities.

All of these Services are described in greater detail in Article 3 of these GTCs.

Free Services (testing the CV Creation Tool and downloading the CV in TXT format) are governed by the GTCU, while paid Services (including access to PDF/DOCX formats and advanced Services) are governed by these GTCs, which the Subscribed Member undertakes to accept prior to any subscription to a Subscription Plan.

ARTICLE 1 – DEFINITIONS

In these GTCs, terms and expressions beginning with a capital letter shall have the following meanings:

“Platform”: The e-commerce platform operated by the Company, accessible at the following URL address: https://resumedone.co.

“Member”: Any natural person of legal age under the legislation applicable in their country of habitual residence, having full legal capacity or, failing that, duly authorized by a holder of parental authority, a guardian, or a curator, acting strictly for personal purposes and accessing the Platform, whether as a simple visitor or as a Subscribed Member, in accordance with the GTCU.

“Subscriber” or “Subscribed Member”: Any Member who has subscribed to a paid Subscription Plan granting access to the paid Services described in these GTCs.

“Personal Area” or “Account”: An individual space created by the Member on the Platform, allowing them in particular to access the CV Creation Tool, manage their information and documents, and, where applicable, manage their Subscription Plan and billing.

“Services”: All services offered on the Platform by the Company, as presented in Article 3 of these GTCs and on the dedicated pages of the Platform, including: the CV Creation Tool (free trial and premium features), download functionalities (TXT, PDF, DOCX), the cover letter writing assistant, photo retouching, unlimited exports and layouts, as well as any other functionality described on the Platform.

“CV Creation Tool”: Application module of the Platform enabling the Member to design one or more Curriculum Vitae (CVs) based on the information they provide, where applicable with the assistance of Artificial Intelligence Systems integrated into the Services. The CV Creation Tool may be tested free of charge, with the generated CV downloadable solely in TXT format, or used as part of a Subscription Plan, enabling in particular the download of the CV in PDF/DOCX format depending on the selected template and access to advanced Services.

“Artificial Intelligence System” or “AIS”: Any software system deployed by the Company as part of the Services (notably within the CV Creation Tool and cover letter design tools), based on algorithms or machine learning models and designed to autonomously or semi-autonomously produce Outputs from information provided or transmitted by the Member.

“Outputs”: Content, text, suggestions, formatting, or more generally any output generated by an Artificial Intelligence System as part of the Services, based on information provided or transmitted by the Member, including in particular the content of CVs and cover letters, as viewed and/or downloaded by the Member.

“Subscription Plan”: A paid plan granting access to Services reserved for Subscribed Members. The Subscription Plan constitutes an open-ended contract with no commitment and may be terminated at any time. It is automatically renewed at the end of each Subscription period, following any Discovery Phase, subject to payment of the Subscription Plan price, in accordance with these GTCs.

“Discovery Phase”: As part of a Subscription Plan, this is a period during which the Member may test the Services under the conditions described in Article 5.2 of these GTCs. Throughout this Discovery Phase, the Member may freely terminate their Subscription Plan.

ARTICLE 2 – SCOPE AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The purpose of these GTCs is to define the contractual conditions under which the Company provides the Subscribed Member with the paid Services offered on the Platform as part of a Subscription Plan.

The GTCs supplement the Platform’s GTCU, which apply to all Members (whether or not they are Subscribed Members). In the event of a contradiction between the GTCU and the GTCs regarding a point specifically relating to paid Services, the GTCs shall prevail.

Any subscription to a Subscription Plan implies:

prior consultation of these GTCs;
their full and unconditional acceptance by the Subscribed Member, materialized by a checkbox and/or any equivalent technical mechanism provided on the Platform;
as well as acceptance of the GTCU and the Privacy Policy.

The Subscribed Member acknowledges being fully informed that their agreement to the content of these GTCs does not require a handwritten signature of this document, but results from their online acceptance and validation of their order.

These GTCs are accessible at any time on the Platform, under the “GTCs” section, and may be printed and/or saved by the Subscribed Member on a durable medium.

ARTICLE 3 – GENERAL PRESENTATION OF THE PLATFORM AND THE SERVICES

3.1. General description of the Platform

The Resumedone Platform is a service platform offering online tools designed to help Members create, update, and enhance their CVs and, more broadly, their job applications (cover letters, presentations, etc.).

Through the Platform, Members may:

Become aware of the characteristics of the Services offered (as presented in Article 3.2 below, as well as on the pages of the Platform dedicated thereto), their price, and the conditions under which they are made available;
Register on the Platform and subscribe to the Services offered by the Company as part of a paid Subscription Plan;
Proceed with payment for their Subscription Plan through secure payment services;
Be informed of their rights arising from the applicable regulations, through these GTCs (available in the “GTCs” section of the Platform), acceptance of which is required prior to the validation of any subscription to a Subscription Plan for the Services offered.

3.2. General description of the Services

The Platform offers Members, and in particular Subscribed Members within the framework of a Subscription Plan, the possibility of accessing in particular the following Services:

Online CV Creation Tool

The Platform provides a CV Creation Tool allowing the Member to:

enter their information (civil status, education, professional experience, skills, etc.);
benefit, where applicable, from content suggestions generated by Artificial Intelligence Systems in order to structure and enrich their CV;
preview the rendering of their CV using different templates and layouts offered by the Company.

The Member may:

test the CV Creation Tool free of charge and download the content of their CV in TXT format, without formatting and without subscribing to a Subscription Plan;
if they so wish, subsequently subscribe to a Subscription Plan in order to unlock all advanced features, including in particular: exporting their CV in PDF and DOCX formats using the selected layout templates; modifying and updating their CVs within the interface; duplicating CVs and unlimited exports.

Cover letter design tools

As part of a Subscription Plan, the Subscribed Member benefits from online cover letter design tools integrated into the Platform, enabling them in particular to:

generate a cover letter consistent with the CV prepared using the CV Creation Tool;
rely on text suggestions proposed by Artificial Intelligence Systems;
adapt the content and layout according to the targeted position and the relevant sector;
download their cover letter in the formats offered by the Company (in particular PDF and/or DOCX depending on the available options).

Photo retouching and visual integration services

As part of a Subscription Plan, the Subscribed Member may access photo retouching and visual integration features, enabling them, depending on the options offered on the Platform, to:

upload a photograph intended to appear on their CV;
benefit from cropping, optimization, or enhancement tools to ensure a professional rendering;
integrate this photo into compatible CV templates.

Templates, layouts, and unlimited exports

The Subscribed Member holding a Subscription Plan benefits from:

access to a library of CV templates (classic, modern, original, etc.) and cover letters;
the ability to test and modify as many layouts as they wish;
unlimited generation and export of CVs in PDF and DOCX formats for the duration of their Subscription Plan.

Editorial content, examples, and writing guides

Regardless of whether or not a Subscription Plan is taken out, the Platform also offers:

examples of CVs and cover letters by profession or sector;
writing guides, layout advice, and editorial resources for job searching;
various informational contents intended to help the Member optimize their applications.

These editorial contents are accessible free of charge, subject to normal navigation on the Platform, and do not in themselves constitute paid Services.

In any event, the exact features, their scope, and their limits are described on the Platform, in the Service presentation pages and/or in the subscription process. The Company reserves the right to modify the Services (addition, removal, or modification of features), without affecting the rights acquired by the Subscribed Member for the duration of the current Subscription Plan period.

ARTICLE 4 – ACCESS TO THE PLATFORM AND THE SERVICES

4.1. General accessibility

The Platform and the Services offered by the Company are accessible to all Members, whether subscribed or not, worldwide, without any voluntary geographical restriction. Thus, regardless of their country of origin, any Member may freely browse the Platform and consult the content available thereon, provided that they have the necessary technical means (Internet connection, compatible equipment, etc.).

The technical conditions of access (hardware, software, Internet connection, etc.) are the sole responsibility of the Member. All costs related to access to the Platform and use of the Services (computer equipment, software, Internet connection, etc.) are also borne exclusively by the Member.

4.2. Access to the CV Creation Tool – Free trial

The Member may, in accordance with the GTCU:

test the CV Creation Tool free of charge;
enter the requested information (civil status, background, skills, etc.);
benefit from the suggestions offered by the Artificial Intelligence System;
and, at the end of this trial, download the generated CV free of charge in TXT format, without a Subscription Plan and without any obligation to pay.

Within this framework:

the Member must accept the GTCU and the Privacy Policy;
certain data (in particular an email address) may be collected in order to enable monitoring of the trial, sending of the generated CV, and, where applicable, the subsequent creation of a Personal Area.

The Member may thus assess the quality of the generated content before deciding, where applicable, to subscribe to a Subscription Plan in order to access PDF/DOCX formats and advanced Services.

4.3. Creation of a Personal Area

In order to subscribe to a Subscription Plan and access paid Services, the Member must:

create a Personal Area by providing the requested information (in particular their email address, which will constitute their login identifier);
choose an associated password;
where applicable, confirm their registration via the link sent to them by email;
accept the GTCU, these GTCs, as well as the Privacy Policy.

4.4. Access to paid Services via a Subscription Plan

Once their Personal Area has been created, the Member may:

at the end of the CV Creation Tool trial (or subsequently), choose to access the paid Services;
subscribe to a Subscription Plan after clear presentation of the price and conditions (Discovery Phase, automatic renewal, termination conditions);
validate their order by following the steps described in Article 6 of these GTCs.

Effective access to the paid Services (PDF/DOCX formats, cover letter, photo retouching, unlimited exports, etc.) is granted immediately after final validation of the order, under the conditions specified in Article 8 of these GTCs.

In accordance with the provisions also set out in the GTCU:

A Member may hold only one Personal Area associated with the same email address.
If all or part of the required personal information proves to be incomplete or inaccurate, the Company reserves the right to suspend and/or close the Member’s Personal Area and to deny them access to all or part of the functionalities of the Platform and the Services, without prior notice or compensation.

The Member may, at any time, modify certain settings of their Personal Area (in particular their password) by accessing the “My Account” section of the Platform.

Any use of a Personal Area remains under the sole responsibility of the Member who created it. The Member remains responsible for the confidentiality of their identifier, their password, and, more generally, any data transmitted to the Company. In the event of fraudulent use of their Personal Area, identifier, or password, the Member undertakes to immediately inform the Company.

In the event of a forgotten or lost password, the Subscribed Member may use the “Forgot password?” feature offered on the Platform in order to define a new password, in accordance with the indicated procedure.

ARTICLE 5 – PRICING OF THE SERVICES (ACCESS VIA SUBSCRIPTION PLAN)

5.1. Paid nature of the Services and principle of the Subscription Plan

The paid Services offered by the Platform (in particular access to PDF/DOCX formats, advanced features of the CV Creation Tool, cover letter tools, photo retouching, unlimited exports, priority support) are accessible solely within the framework of a Subscription Plan.

Any Subscription Plan for the Services is entered into for an indefinite term as from the date of subscription, with a billing frequency determined by the subscribed offer (for example weekly, monthly, quarterly, semi-annual, or annual).

The Subscription Plan is non-binding and may be terminated at any time under the conditions set out in Article 9 of these GTCs.

Subscription Plan offers and their characteristics (including billing frequency and the possible existence of a Discovery Phase) may vary depending on the country of residence of the Subscribed Member. Subscription Plan prices are indicated on the Platform, on the corresponding local offer pages, in local currency, inclusive of all taxes (All Taxes Included), taking into account the VAT rate applicable on the date of subscription.

5.2. Discovery Phase

Committed to the full satisfaction of its Subscribed Members, the Company may include, depending on local offers, a Discovery Phase (trial period) in the Subscription Plan for its Services.

Thus, where a Discovery Phase is provided for in the Subscription Plan, the Subscribed Member benefits from:

a Discovery Phase of fourteen (14) days (or any other trial period duration expressly indicated);
billed at the preferential rate defined for said Discovery Phase;
commencing as from the date of subscription to the Subscription Plan.

During this Discovery Phase, the Subscribed Member may:

test all paid Services in their entirety (PDF/DOCX formats, cover letter tools, photo retouching, unlimited exports, etc.);
and, where applicable, freely terminate their Subscription Plan if these Services do not provide full and complete satisfaction.

If, in this context, the Subscribed Member wishes to terminate their Subscription Plan, they must simply:

log in to their Personal Area and confirm their unsubscription in the “My Account” section (or any equivalent section);
or contact the Company’s Customer Service department by email to notify it of this decision before the expiry of the Discovery Phase.

Customer Service will acknowledge receipt of the request. Termination of the Subscription Plan during the Discovery Phase puts an end to any future renewal of the Subscription Plan; any amounts due in respect of the Discovery Phase (where it is chargeable) shall remain payable, subject to (i) the exercise of the right of withdrawal under the conditions set out in Article 8 and (ii) the application, where applicable, of the “satisfied or refunded” commercial guarantee provided for in Article 10.

Note: the benefit of this Discovery Phase is valid only once per Subscribed Member (same email address, same payment method, or any other element enabling identification of the same Member).

Failing termination before the expiry of the Discovery Phase, the Subscription Plan shall automatically continue beyond this Phase. It shall thereafter be renewed by tacit renewal, in accordance with the chosen Subscription billing frequency.

5.3. Applicable prices

The prices applicable to the various Subscription Plans (including, where applicable, the price of the Discovery Phase and the periodic Subscription price) are indicated on the Platform at the time of subscription.

In any event, the Company reserves the right to modify its prices at any time. Subscription Plans shall nevertheless be invoiced on the basis of the prices in force at the time the subscription is recorded.

Subscription to a Subscription Plan and its payment are carried out under the conditions respectively set out in Articles 6 “Subscription to a Subscription Plan” and 7 “Payment” of these GTCs.

ARTICLE 6 – SUBSCRIPTION TO A SUBSCRIPTION PLAN (REGISTRATION AND VALIDATION OF THE ORDER)

6.1. Subscription process

In order to subscribe to a Subscription Plan, the Member must:

Select the Subscription Plan offer presented on the Platform (including, where applicable, a Discovery Phase, and specifying the price of the Subscription Plan, tacit renewal, and the possibility of termination at any time);
Create or log in to their Personal Area, by providing in particular: their email address (which will serve as their identifier), a password, and any additional information that may be required (first name, last name, country, etc.);
Review the summary of their order, indicating: the Discovery Phase (if offered, with its duration and preferential price), the price of the Subscription Plan for the selected period, the tacit renewal of the Subscription Plan, the termination procedures (online, at any time), immediate availability of the paid Services after validation, as well as, where applicable, the main usage limitations or restrictions;
Enter their payment details on the secure payment page;
Click on the final validation button clearly bearing the wording: “Validate and pay”.

6.2. Verification of information

Before definitively validating their order, the Subscribed Member has the opportunity to verify the details of their order and its total price, and to correct any errors.

It is their responsibility to ensure that the information provided (in particular email address and payment information) is accurate and complete. The Company shall not be held liable in the event of delay or inability to access the Services resulting from the provision of incorrect or incomplete information.

6.3. Order confirmation

Once the order has been validated and payment made by bank card, a summary of the payment order including the purchase reference, the selected Subscription Plan, the billing date, and the billing amount will be displayed on the Member’s screen.

A confirmation email will also be sent to the Subscribed Member, summarizing the essential elements of the Subscription Plan (selected offer, price, Discovery Phase, start date of Subscription Plan billing, termination procedures, link to the GTCU and these GTCs, standard withdrawal form).

Any failure to receive this email, for any reason whatsoever (for example an incorrectly entered email address, spam filtering, etc.), shall not call into question the validity of the Subscribed Member’s Subscription Plan.

The Company recommends that the Subscribed Member retain their Subscription Plan confirmation email or print it. However, documents archived in the Company’s computer systems shall be deemed to constitute legal proof. A summary of the purchase will also be made available to the Subscribed Member in the “My Account” section of the Platform.

Finally, the Subscribed Member is granted immediate access to the paid Services, in accordance with Article 8 hereof.

ARTICLE 7 – PAYMENT

7.1. Payment methods

Payment for Subscription Plans is made:

by bank card (Visa, MasterCard, or any other cards possibly indicated on the Platform),
by means of a secure payment platform operated by a partner payment service provider as specified in Article 6.3 of these GTCs.

The first debit is carried out on the date of subscription to the Subscription Plan.Depending on the case, it corresponds either to payment for the Discovery Phase (if such a Phase is included) or to payment of the first instalment of the Subscription Plan.

Subject to termination of the Subscription Plan before the end of the Discovery Phase (where applicable), subsequent debits are carried out in accordance with the agreed Subscription billing frequency (for example weekly, monthly, quarterly, etc., depending on the selected Plan).

In the event of rejection of the transaction, the Company reserves the right to retry the debit operation at a later date, one or more times, without the total amount debited exceeding the value of the subscribed Subscription Plan.

The Subscribed Member acknowledges that communication of their bank card details constitutes authorization for debiting their bank account, via their bank card number, for the benefit of the Company, up to the amount of the subscribed Subscription Plan and in accordance with the frequency stipulated in the purchase summary.

In any event, prior to subscribing to any Subscription Plan under the conditions set out in Article 6 above, the Subscribed Member is once again invited to ensure that they have fully read, understood, and accepted:

the characteristics of the Subscription Plan;
its price (including, where applicable, the cost of the Discovery Phase and then the periodic Subscription amount);
its tacit renewal mechanism and termination procedures;
as well as the withdrawal conditions provided for in Article 8 of these GTCs.

7.2. Fraud prevention

In order to combat fraud, in particular bank card fraud, the Company reserves the right to:

contact the Subscribed Member in order to obtain additional information;
request the provision of proof of identity;
and, if necessary, proceed with cancellation of the subscribed Subscription Plan.

The Company reminds that any abusive opposition to a payment made by bank card constitutes a criminal offence.

Accordingly, in the event of any fraudulent opposition or repudiation of which it considers itself to be a victim, the Company reserves the right to initiate legal proceedings against the defaulting Subscribed Member, by filing a criminal complaint with the competent authorities, without prejudice to any damages it may also be entitled to claim.

Article 8 – Right of withdrawal – Immediate access to the Services

8.1. Principle – Right of withdrawal (statutory period)

In accordance with Irish regulations governing contracts concluded with consumers (the “Consumer Rights Act 2022”, sections 110 et seq.), which in particular transpose Directive 2011/83/EU on consumer rights, the Subscribed Member has a right of withdrawal allowing them to cancel their subscription to a Subscription Plan within a period of fourteen (14) calendar days, without having to give any reason and without penalty. Upon expiry of this period, the right of withdrawal becomes irrevocably null and void.

The withdrawal period runs from the day the contract is concluded, namely the date of subscription to the Subscription Plan.

8.2. Immediate access to the Services during the withdrawal period

Paid Services are made available immediately after final validation of the order (Article 6). The Subscribed Member may access and use them without waiting for the expiry of the statutory withdrawal period.

No express request or specific checkbox is required in order to benefit from this immediate access.

8.3. Exercise of the right of withdrawal

In order to exercise their right of withdrawal, the Subscribed Member shall notify the Company of their decision to withdraw before the expiry of the fourteen (14) day period, by means of an unambiguous statement.

They may in particular use the standard form appearing in Appendix 1 hereto or submit their request to the Customer Service department via the “Contact” section of the Platform (Article 18).

8.4. Effects of withdrawal – Commercial policy of full refund

By way of derogation from the applicable statutory mechanisms and as a more favorable commercial policy, the Company provides a full refund of all sums paid in respect of the relevant subscription where the Subscribed Member exercises their right of withdrawal within the fourteen (14) day period, including in the event of partial or full access to or use of the Services during that period.

The refund shall be made without undue delay and, at the latest, within fourteen (14) days from the date on which the Company is informed of the decision to withdraw. It shall be made using the same means of payment as that used for the subscription, unless the Subscribed Member expressly agrees to the use of another means of payment.

From notification of withdrawal, the Subscribed Member’s access to the paid Services shall be deactivated for the future. The Subscribed Member undertakes not to use the paid Services after exercising their right of withdrawal.

ARTICLE 9 – RIGHT OF TERMINATION

At any time, free of charge and without having to provide any justification, the Subscribed Member may terminate their Subscription Plan directly in their customer area on the Platform, which they access using the credentials associated with their Personal Area.

Termination decided by the Subscribed Member:

is effective immediately, without penalty;
does not, under any circumstances, give rise to a refund of the current Subscription Plan period up to its expiry, subject to the exercise of the right of withdrawal under the conditions of Article 8 and, where applicable, the application of the commercial guarantee provided for in Article 10 within the limits it sets. Indeed, given the nature of the Services, any commenced Subscription Plan period is fully due by the Subscribed Member and cannot therefore give rise to any refund request.

An email is sent to the Subscribed Member to confirm that termination of their Subscription Plan, initiated at their request, has been properly taken into account.

If necessary, assistance is also made available to Members via the Customer Service department.

ARTICLE 10 – DISSATISFACTION AND REFUND

10.1. Principle

Without prejudice to the right of withdrawal provided for in Article 8 of these GTCs and the right of termination provided for in Article 9, the Company offers, as a more favorable commercial policy, a satisfaction guarantee (“satisfied or refunded”).

Under this guarantee, the Subscribed Member may obtain, upon simple request, a refund of the first payment made at the time of subscription to the Subscription Plan (where applicable, including payment due in respect of a Discovery Phase when one exists). No reason is required and no supporting documentation is requested.

10.2. Terms and time limit

In order to benefit from the “satisfied or refunded” guarantee, the Subscribed Member must submit their request to the Company’s Customer Service department (via the “Contact” section of the Platform or by any other means indicated on the Platform) before the expiry of the first billing period applicable to the subscribed Subscription Plan, as displayed on the offer page at the time of subscription.

Where the subscribed offer includes a paid Discovery Phase, the first billing period corresponds to that Discovery Phase; the request must then be made before the end of said Discovery Phase. Failing this, the first billing period corresponds to the first period billed according to the Subscription Plan frequency (weekly, monthly, quarterly, semi-annual, or annual); the request must then be made before the end of that first period. Beyond this, no request under the guarantee may be taken into account. Where the request is made within fourteen (14) days following subscription, the Company shall apply the regime set out in Article 8 (right of withdrawal and full refund), where this is more favorable to the Subscribed Member.

The Company shall proceed with the refund due under the guarantee within a period of fifteen (15) days from receipt of the request. Under this guarantee (and subject to application of the right of withdrawal under Article 8 where exercised), the refund is strictly limited to the first payment actually collected upon subscription to the Subscription Plan and is not intended to cover any subsequent instalments.

The refund shall be made using the payment method used at the time of subscription, unless this is technically impossible, in which case the Company shall propose an appropriate alternative refund method.

The refund made under the “satisfied or refunded” guarantee results, unless expressly requested otherwise by the Subscribed Member, in termination of the Subscription Plan for the future, such that no subsequent instalment shall be due.

This commercial guarantee is strictly limited to one refund request per Subscribed Member (same email address, same payment method, or any other element enabling identification of the same Member).

ARTICLE 11 – COMMITMENTS AND RESPONSIBILITIES OF MEMBERS

The Member, whether a Subscribed Member or a simple visitor, undertakes to access the Platform and use its functionalities in accordance with applicable laws, the Platform’s GTCU, and these GTCs.

The Member is and remains, in all circumstances, in control of their use of the Platform, its functionalities, and the Services to which they have access. Consequently, they must exercise discernment and caution with regard to the information they access and/or transmit when using the Platform and the Services.

In using the functionalities of the Platform and the Services, the Member must also ensure moderation in their statements. They further undertake not to contravene applicable laws and regulations.

The Member is therefore expressly prohibited from, in particular:

diverting the purpose of the Platform, its functionalities, and the Services for propaganda or proselytizing, solicitation, or canvassing;
disseminating information contrary to public order or good morals;
publishing information in breach of personal data protection regulations allowing identification of natural persons without their consent, or collecting and storing personal data relating to other Members;
transmitting any message containing computer viruses or any other code, file, or program designed in particular to interrupt, destroy, or limit the functionality of software, computers, or any other telecommunications tools;
communicating information linking to third-party websites whose content may contravene any applicable law or regulation;
disseminating content that infringes the personal rights of third parties or is insulting, defamatory, offensive, obscene, pornographic, violent, or inciting discrimination;
harassing one or more other Members in any manner whatsoever;
infringing third-party intellectual property rights.

In this respect, the Subscribed Member (i) guarantees the Company against any claim, action, and/or demand by third parties to which it may be subject and (ii) undertakes to bear exclusively all sums, damages, costs, legal fees, and expenses to which the Company may be ordered, without prejudice to compensation for the Company’s own loss.

Furthermore, the Subscribed Member alone is responsible for any direct or indirect damage they may suffer as a result of inaccurate, incomplete, and/or misleading information communicated during registration and/or failure to update such information, and they alone shall bear the consequences thereof.

Where necessary, the Company reserves the right, without any compensation and without prior notice, to suspend or close the Member’s Area and/or to deny them access to all or part of the functionalities of the Platform and the Services in the event of use that does not comply with the Platform’s GTCU and/or these GTCs.

Members remain responsible for their use of the Platform and their actions and must comply with these GTCs by acting in a manner compatible with the functionalities of the Platform and with applicable laws and regulations. Any other use entitles the Company to act under the conditions set out in Article 13 “Suspension and termination” below.

ARTICLE 12 – LIABILITY OF THE COMPANY

12.1. Technical services

Connection to the Platform implies that the Member is aware of and accepts the characteristics and limitations of the Internet and mobile telephone networks, in particular with regard to technical performance, response times for consulting, querying, or transferring information, risks of interruption, and more generally the risks inherent in any connection and transmission over the Internet/mobile telephone networks, the lack of protection of certain data against possible misappropriation, and the risks of contamination by potential computer viruses circulating on Internet and mobile telephone networks.

Accordingly, the Company may under no circumstances be held liable, without this list being exhaustive, for:

any malfunction of Internet or mobile telephone networks preventing the proper provision and/or operation of the Services;
the transmission and/or receipt of any data and/or information on the Internet or mobile telephone networks;
the failure of any receiving equipment or communication lines, the loss of any data, or the consequences of any computer virus or bug, anomaly, or technical failure;
any technical, hardware, or software failure of any kind having damaged a Member’s computer and/or mobile device.

It is the responsibility of each Member to take all appropriate measures to protect their own data and/or software stored on their computer and/or mobile device against any infringement.

Finally, the Company may not be held liable for any malfunction of Internet or mobile telephone networks that may result in failures in the administration, security, integrity, or management of data contained in a Personal Area.

12.2. Accessibility and continuity of the Platform

In principle, the Platform is accessible 7 days a week, 24 hours a day, except in the event of interruptions, whether scheduled or not, in particular for maintenance purposes or in cases of force majeure.

However, the Company is subject only to a best-efforts obligation with regard to the continuity of the Platform and the Services.

Consequently, the Company does not guarantee that the Platform and the Services offered will be continuous, free from temporary or permanent interruption, suspension, or error.

Furthermore, any development or modification of the Services may result in an update and/or temporary unavailability of the Platform, which shall in no way give rise to the Company’s liability.

Likewise, the Company reserves the right to interrupt or suspend one or more functionalities of the Platform at any time and without prior notice, without having to justify such action. The Company’s liability may not be engaged in any manner as a result thereof, and Members may not claim any compensation of any kind on this basis.

The Company’s liability is excluded with respect to any indirect damage or loss that the Member may suffer, as well as any intangible damage such as loss of profits, loss of earnings, loss of use, loss or alteration of data, or costs incurred for the acquisition of substitute products or services, resulting from the use or operation of the Platform and/or its Services, or from data accessible via the Platform.

The Company shall not accept any claim relating to non-performance or improper performance of the Services that is attributable either to the Member, to the act of a third party unrelated to the provision of the Services, or to a case of force majeure as defined in Article 17 below.

The Company may be required to offer Members access to third-party websites and/or offers from partners of the Platform. In such cases, the Company shall not assume responsibility for the activities of such third parties and invites its visitors to review the applicable terms and conditions of use and/or sale of such third-party websites.

12.3. Liability of the Company in its capacity as hosting provider

The Company is not subject to any general legal obligation to monitor content transmitted or stored via the Platform.

The only obligations inherent in the Company’s status as a hosting provider concern (i) the retention of Members’ connection data, which is furthermore covered by professional secrecy and processed in compliance with legal provisions relating to personal data, and (ii) the removal of any manifestly unlawful content once the Company has actual knowledge thereof.

12.4. Liability of the Company in its capacity as Service provider

The Company undertakes to exercise all due care and diligence necessary to provide quality Services.

However, the Company is bound only by a best-efforts obligation, under which its Services are performed in strict compliance with applicable professional standards and, where applicable, in accordance with the conditions of the order placed by the Subscribed Member after prior acceptance of these GTCs.

In view of this best-efforts obligation, the Company does not guarantee under any circumstances:

the suitability of the Services (and in particular the Outputs generated by Artificial Intelligence Systems and the editorial content made available on the Platform) for the Member’s specific needs, objectives, or constraints (in particular with regard to job searching, obtaining an interview, or selection for a position);
the complete absence of errors, inaccuracies, or omissions in the Outputs, CV templates or cover letter templates, or more generally in any content accessible via the Platform.

Consequently, the Company may under no circumstances be held liable for the absence of a job offer, interview, or recruitment, nor for any direct and/or indirect damage resulting from the Member’s use of the Outputs, templates, cover letters, or advice provided as part of the Services.

The Member remains solely responsible for the final content of the documents they transmit to third parties (employers, recruiters, etc.).

12.5. Artificial intelligence

Services incorporating functionalities based on Artificial Intelligence Systems are provided to assist the Member in creating CVs and cover letters. However, the Company does not guarantee the accuracy of the Outputs generated by such AIS. The Member acknowledges that it is their responsibility to validate these Outputs prior to any use or implementation.

The Outputs generated by Artificial Intelligence Systems do not constitute personalized professional advice and are used under the Member’s sole responsibility.

The Company does not guarantee the completeness, accuracy, or suitability of the suggestions produced by Artificial Intelligence Systems for each individual situation, the Member remaining solely responsible for verifying, validating, and using the proposed content.

The Outputs generated by the Artificial Intelligence Systems integrated into the Services, on the basis of the information provided by the Member, are and shall remain the exclusive property of the Company.

The Company guarantees that the Artificial Intelligence Systems are developed in accordance with reasonable standards and include measures intended to minimize algorithmic bias, without guaranteeing its complete absence.

Finally, the liability of the Parties may not be sought in the event of force majeure or for other reasons beyond their control, such as work stoppages, strikes, disasters, or accidents (see Article 17 of these GTCs).

ARTICLE 13 – SUSPENSION AND TERMINATION

Members are responsible for their acts and conduct in the course of their use of the Platform and its functionalities. They must therefore comply with the rules set out in these GTCs by acting in a manner compatible with the Platform and with applicable laws and regulations.

The Company is authorized to use all necessary measures to prevent or detect unlawful or fraudulent uses of its Platform and its Services.

In the event of non-compliance by the Member with any of the provisions of these GTCs, the Company reserves the right, without prior notice or compensation and taking into account the seriousness of the breach, to:

inform the Member of the breach and request that it be remedied;
suspend the Member’s access to all or part of the Platform, its functionalities, and the Services;
as a last resort, and failing remedy of the breach within a reasonable period, terminate the Member’s access to the Platform, its functionalities, and the Services (while simultaneously deleting their Personal Area and content);

without prejudice to any other remedies available to the Company under ordinary law, as well as any damages to which it may be entitled.

ARTICLE 14 – PROTECTION OF PERSONAL DATA AND COOKIES

14.1. Personal data

Provision of the personal information collected in the context of distance selling is mandatory, as such information is necessary in particular for the creation of the Member’s Personal Area, the registration, processing, and provision of orders, as well as for the issuance of invoices. This information is strictly confidential. Failure to provide such information results in the impossibility of creating a Personal Area and the automatic rejection of any order.

The Company complies with the regulations applicable to the processing of personal data, in particular Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (hereinafter the “GDPR”), as well as the Irish Data Protection Act 2018.

Accordingly, in accordance with the GDPR and the Irish Data Protection Act 2018, the Member has, at any time:

a right of access: the Member may, upon providing proof of identity, obtain communication of the data concerning them and verify its accuracy;
a right of rectification: in the event of inaccuracy, the Member may require that such data be rectified, completed, updated, blocked, or erased;
a right to erasure (“right to be forgotten”): the Member may obtain the erasure, as soon as possible, of data concerning them;
a right to restriction of processing: the Member may, in certain cases provided for by regulations, obtain restriction of the processing of data concerning them;
a right to data portability: the Member may, under the conditions laid down by regulations, require the transmission of data concerning them to another data controller, without the Company that initially collected such data being able to object;
a right to object: the Member has the possibility to object to their data being processed or to refuse the communication of information concerning them to third parties.

To exercise these rights, the Member must contact the Company’s Customer Service department.

In any event, the Member shall ensure that they indicate their last name(s), first name(s), address, and, where applicable, their Member number.

The Company’s strong commitment to respecting privacy and protecting the personal data of Members of its Platform is reflected in the implementation of a Privacy Policy available in the “Privacy” section of the Platform.

This Privacy Policy, which forms an integral part of these GTCs (as well as the Platform’s GTCU), has been drawn up by the Company to ensure that any Member may browse the Platform and use its functionalities with confidence. Its purpose is to inform the Member of the data that may be collected, how the Company may use such data, and the rights available to the Member in this regard.

14.2. Cookies

In order to offer personalized and enhanced content that will improve the Member’s experience, the Company may use small text files known as “cookies”, which may be stored on the Member’s device (computer, tablet, or smartphone) when consulting the Platform using browsing software.

Technically, during its period of validity, a cookie allows its issuer to recognize the relevant device each time that device accesses digital content containing cookies from the same issuer. On this same principle, and subject to the choices freely and previously expressed by the Member when connecting to the Platform, the Company may install various cookies on the Member’s device enabling it to recognize the Member’s browser for the duration of the validity of the relevant cookie.

The Company’s strong commitment to respecting the privacy of its Members and to the use of cookies is illustrated by the implementation of a Cookies Policy available in the “Cookies” section of the Platform. This policy, which forms an integral part of these GTCs (as well as the Platform’s GTCU), has been drawn up by the Company to ensure that any Member is duly informed of the cookies that may be installed and their potential use, as well as the manner in which they may be enabled (or not) according to the Member’s choices. Cookies issued by the Company or its partners are thus used solely for the purposes set out in its Cookies Policy, subject to the choices made by the Member through the settings of the browsing software used when visiting the Platform.

ARTICLE 15 – INTELLECTUAL PROPERTY

15.1. Company elements

The Company holds all intellectual property rights (including copyright) relating to the Platform and the Services.

These GTCs do not grant the Member any assignment or transfer of intellectual property rights of any kind.

Accordingly, the Company is the exclusive holder of intellectual property rights, in particular over:

the Platform and its Services, including its architecture, the structure and naming of its sections, its visual identity, layout, graphic charter, design, and ergonomics;
the functionalities of the Platform and its Services (including in particular the Artificial Intelligence Systems, the CV Creation Tool, and the photo retouching and cover letter design tools), as well as the texts, still or animated images, sounds, know-how, drawings, graphics, and any other elements constituting the Platform and its Services;
the computer code (source code and object code) of the Platform and the Services, including in particular the Artificial Intelligence Systems, the CV Creation Tool, and the photo retouching and cover letter design tools, software and APIs, information, documentation, tutorials, forms, layout, graphic charter, photographs, videos, soundtracks, CV templates, cover letter templates, guides, and illustrations;
the databases, their organization and content, created and administered by the Company in connection with the operation of the Platform and its Services;
all technical and graphic elements relating to the design of the Platform and its Services;
the names, acronyms, logos, colors, graphics, or other signs that may be used, created, or implemented by the Company on the Platform or the Services.

Together hereinafter referred to as the “Elements”.

The Elements that appear on or are available through the Platform, or that constitute the Platform and its Services, are protected under copyright law, trademark law, patent law, database producer rights, or any other rights recognized by applicable legislation.

Consequently, any copying, reproduction, representation, adaptation, alteration, modification, or distribution, in whole or in part, of the Elements accessible via the Platform and its Services and/or constituting the Platform and its Services, whether the Elements belong to the Company or to a third party, without prior authorization, is strictly prohibited (except for use or exploitation in accordance with these GTCs or with indications specified directly on the Platform).

From the moment the Member accesses the Platform and the Services, and by that fact alone, the Company grants the Member a private, non-exclusive, and non-collective right of use, excluding any commercial use. This license is granted worldwide and for as long as the Platform and its Services remain accessible. This right of use is not transferable in any manner whatsoever.

Subject to the right of use granted above, it is therefore prohibited to:

reproduce, modify, alter, adapt, make available, translate, reverse engineer, decompile, or disassemble any part of the Platform or the Services (including in particular the Artificial Intelligence Systems, the CV Creation Tool, and the photo retouching and cover letter design tools);
copy, modify, alter, adapt, or make available the computer code of the Platform or the Services (including in particular the Artificial Intelligence Systems, the CV Creation Tool, and the photo retouching and cover letter design tools);
and more generally, copy, reproduce, represent, modify, and/or exploit, in any manner and for any purpose whatsoever, all or part of the structure and the Elements of the Platform and its Services.

The information and databases accessible on the Platform and its Services are the property of the Company, with the exception of third-party content and third-party distinctive signs reproduced on the Platform.

Accordingly, except with the express prior authorization of the Company, any reproduction, representation, or use is prohibited, including in particular:

any adaptation, making available to the public on demand or otherwise, distribution, rebroadcast in any form, networking, or public communication of all or part of the Services, works, performances, trademarks, and any elements protected or capable of protection by intellectual property rights reproduced on the Platform;
any extraction or reuse, repeated and systematic, including for private purposes, of even a non-substantial part of the content of the databases of which the Company is the producer.

Any Member who fails to comply with the terms of this Article exposes themselves to civil or criminal proceedings for infringement of copyright, trademark and patent rights, database producer rights, and automated data processing systems.

Without prejudice to the foregoing, the Company grants the Subscribed Member, for the Outputs generated through the Services and intended to appear on their own CV or cover letters, a private, personal, and non-commercial right of use allowing them to reproduce and communicate such Outputs to third parties in the context of their job applications.

It is specified that this limitation to private, personal, and non-commercial use is intended primarily to govern the reuse of templates, layouts, templates, and graphic or visual elements belonging to the Company and integrated into the Outputs. It does not restrict the Subscribed Member’s ability to reuse, in any form and on any medium, the written content describing their own background, experience, skills, or more generally the personal information relating to them.

15.2. Member Content

The Member is the sole owner of the data constituting their own Member Content used in the context of using the Platform and its Services, or declares that they hold the rights and authorizations required to use such data.

The Member grants the Company the right to reproduce, represent, adapt, translate, digitize, and use their Member Content solely for the purposes of providing the Services, on any communication medium now known or hereafter developed, within the framework of providing said Services.

The Member accepts that the Company may, in the course of providing the Services, carry out reformatting, resizing, definition, form, wording, and encoding operations on the content transmitted by the Member for verification and use purposes, and waives any claim in the event of technical modifications made by the Company to the content transmitted by the Member.

Any other use by the Company may only take place with the Member’s prior explicit consent. Without prejudice to their rights under the Privacy Policy with regard to personal data, the Member may contact the Company with any questions relating to the use of their Member Content by contacting Customer Service in accordance with the provisions of Article 18 of these GTCs.

ARTICLE 16 – SPECIAL CONDITIONS OF USE AND/OR SALE

Certain functionalities offered by the Company or certain specific Services (promotional offers, partnerships, etc.) may require the Member to accept and comply with specific conditions, a license of use, or a charter of use (hereinafter referred to as the “Special Conditions of Use and/or Sale”) available on the Platform pages dedicated to such functionalities.

Unless otherwise stated, these Special Conditions of Use and/or Sale shall apply cumulatively with these GTCs.

However, in the event of any contradiction with these GTCs, the Special Conditions of Use and/or Sale shall prevail.

ARTICLE 17 – MISCELLANEOUS PROVISIONS

17.1. Partial invalidity

If one or more provisions of these GTCs are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the remaining provisions shall retain their full force and scope.

17.2. Entire agreement

These GTCs and the order summary sent to the Subscribed Member form a contractual whole and constitute the entirety of the contractual relationship between the Parties. In the event of any contradiction between these documents, the GTCs shall prevail.

17.3. Force majeure

The Company shall not be liable for total or partial non-performance of its obligations under this contract if such non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike, notably of postal services and means of transport and/or communications, flood, or fire.

Events meeting the criteria established by the case law of the competent Irish courts shall be considered force majeure events.

In the event of force majeure, the Company shall inform the Subscribed Member within five (5) business days following the occurrence or threat of such event.

The Parties agree to consult with each other as soon as possible in order to jointly determine the terms of performance of the order during the period of force majeure.

Beyond a period of one (1) month of interruption due to force majeure, the Company may elect not to fulfill the order, in which case it shall refund the Member where applicable, within a period of thirty (30) days.

17.4. Evidence, retention, and archiving

Computerized records stored in the Company’s information systems under reasonable security conditions shall be considered as proof of communications between the Member and the Company.

Archiving of these GTCs accepted by the Member, all exchanges between the Company and the Member, and elements relating to final validation of the order placed by the Subscribed Member (see Article 6.4 of these GTCs) is carried out on a reliable and durable medium so as to constitute a faithful and durable copy. In the event of a conflict between the Company’s computerized records and any written document or electronic file held by the Member, it is expressly agreed that the Company’s computerized records shall prevail over the Member’s documents and shall be the sole admissible evidence.

17.5. Amendment and consultation of the General Terms and Conditions of Sale

The Company reserves the right to amend these GTCs unilaterally and without prior notice.

By using the Platform and the Company’s Services, Members acknowledge and accept, without restriction or reservation, these GTCs in both letter and spirit, and undertake to refer to them systematically upon each connection. In the event of amendment, if the Member does not accept the new GTCs, they must refrain from continuing to use the Platform.

All provisions of the GTCs, which may also be printed, may be consulted free of charge and at any time on the Platform, in the dedicated “GTCs” section.

17.6. Non-waiver

The fact that the Company does not avail itself of a failure or breach by the Member of any of their contractual or legal obligations shall not be interpreted as a waiver of the right to rely on such failure or breach.

The fact that the Company does not avail itself of a provision of these GTCs shall not constitute a waiver of the benefit of that provision.

ARTICLE 18 – CONTACT AND SUPPORT

For any questions relating to these GTCs, the Platform and its functionalities, and the Services in general, the Member is invited to contact the Company via the “Contact” section of the Platform, which allows contact with the Company’s Customer Service department by email and by post.

The Company also reminds Members that it is their responsibility to ensure proper receipt of emails sent by the Company, as well as by any third party.

Nevertheless, being aware that emails frequently fail to reach their recipients (due to spam filters, firewalls, or mailbox capacity limits), the Company offers each Member the possibility to request communication of any information and/or documents concerning them (resending of emails, invoices, etc.), upon simple request made to Customer Service.

ARTICLE 19 – APPLICABLE LAW AND DISPUTE RESOLUTION

19.1. Applicable law

These GTCs are governed by Irish law.

19.2. Amicable settlement of disputes

In the event of a dispute arising in connection with the performance or interpretation of these GTCs, and prior to any legal action, the Subscribed Member is invited to contact the Company in order to seek an amicable settlement, in particular by means of conventional mediation or any other alternative dispute resolution (ADR) method that the Parties may jointly choose.

In the event of a dispute between the Company and a Subscribed Member who has consumer status, the Parties shall in any event endeavor to find an amicable solution.

19.3. Jurisdiction

Failing amicable settlement, jurisdiction in the event of a dispute is conferred, on a non-exclusive basis, on the competent courts of Dublin (Ireland), without prejudice to the application of any mandatory jurisdiction rules that may be more favorable to the consumer under the applicable law.

19.4. Out-of-court consumer dispute resolution (EU)

Without prejudice to the foregoing, the Subscribed Member remains free to seek information on out-of-court consumer dispute resolution mechanisms available to them, in particular:

at European Union level, via the European Commission’s information portal dedicated to consumer dispute resolution and the list of out-of-court dispute resolution bodies (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en );
in Ireland, from the Competition and Consumer Protection Commission (CCPC), which provides information on alternative dispute resolution (ADR) mechanisms and applicable procedures (https://www.ccpc.ie/consumers/ ). The consumer may also, where the conditions are met, use the “Small Claims” procedure (District Court) for certain low-value disputes;
in the event of a cross-border dispute within the EU/EEA, from the European Consumer Centre Ireland (ECC Ireland), which provides free information and assistance to consumers (https://www.eccireland.ie/).

19.5. Consumer mediation for consumers residing in France (AME CONSO)

Furthermore, where the Subscriber Member has the status of a consumer residing in France, and in the absence of an amicable settlement following a written complaint sent to the Company, the Subscriber Member has the right to refer the matter free of charge to the consumer mediator to which the Company is affiliated, namely AME CONSO, within one (1) year from the date of said written complaint.

Referral to the consumer mediator may be made:

either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
or by sending a letter to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

19.6. Other mediation bodies

Where applicable, the Subscribed Member remains free to resort to a mediation body or alternative dispute resolution body competent in their country of residence, in accordance with the conditions and procedures applicable to such body.

19.7. Contact with the Company

Finally, if the Subscribed Member wishes to draw the Company’s attention to a specific matter relating to these GTCs, they may also contact Customer Service via the “Contact” section of the Platform.

APPENDIX 1 – STANDARD WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of: GREAT PONTON LIMITED – Customer Service – 151 Thomas Street, The Liberties, Dublin 8, D08 PY5E, Ireland / contact@resumedone.io.

I/we () hereby notify you of my/our () withdrawal from the contract relating to subscription to the Subscription Plan below:

Subscribed on (*) :

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in the case of notification of this form on paper):

Date:

(*) Delete as appropriate.